Support and continuity.
What to expect from us, and what happens if we ever stop.
Last updated: 14 September 2026
Support
Email support@endlesstravelplans.com or use the Support tab in your workspace. We answer within one business day (US Eastern); a client-facing outage is answered the same day. Incidents and maintenance are posted at the Support tab notice in your workspace (there is no separate status page).
Backups and retention
The database is backed up daily and before every deployment. Your workspace data is retained while your account is active and for 90 days after you close it, then deleted; exports are available throughout.
If we ever stop operating this service
You get at least 90 days' written notice, exports stay available for the whole notice period, and any unused prepaid Advisor Pro time is refunded pro rata. The export contains everything you need to move to another tool.
What we will not do
Sell or share your client list, contact your clients with marketing, or change these terms without notice to you by email.