Support and continuity.
What to expect from us, and what happens if we ever stop.
Last updated: 23 October 2026
Support
Email support@endlesstravelplans.com or use the Support tab in your workspace. We answer within one business day (US Eastern); a client-facing outage is answered the same day. Incidents and maintenance are emailed to affected advisors (there is no separate status page).
Backups and retention
The database and uploaded files are backed up every night, and an off-site copy is kept in Google Drive for 30 days. Your workspace data is kept while your account is active, and you can export it at any time. Closing your workspace erases it at once: clients, trips, documents and exports. Invoices and payout records are kept for as long as tax law requires. On a kept invoice the client's name is replaced and their email, phone and notes are removed; the billing address printed on the invoice stays, as part of the tax record. Backups age out within 90 days. Export first if you want a copy.
If we ever stop operating this service
You get at least 90 days' written notice, exports stay available for the whole notice period, and any unused prepaid Advisor Pro time is refunded pro rata. The export holds your clients and their travelling parties, trips (dates, destination and status), proposals (a PDF of each, with title and version), budgets, invoices (a PDF of each, with the amount paid), credit notes (including cancellations), tasks, commissions, messages, documents, group rosters, intake answers, bookings, suppliers and supplier payments, payment records, proposal choices and approvals, consent history, activity log, itinerary days and packing lists.
What we will not do
Sell or share your client list, contact your clients with marketing, or change these terms without telling you by email at least 30 days before the change takes effect.
For advisor use, this page, Client ownership and the Data processing addendum take precedence over the general Terms of Service and Privacy Policy where they differ.